Customer relationship management systems (CRM) they enable companies to effectively manage interactions with customers while streamlining their sales process. A CRM tool can help businesses manage contact information, track customer purchase history and preferences, and make informed decisions based on customer data. In this article, we will explore the best CRM systems that companies use.
1. Salesforce
Salesforce is the most popular CRM system worldwide due to its wide range of functions and cloud architecture. Salesforce can provide visualization of customer data using the Lightning Experience user interface, track leads, and enable sales forecasting. Companies can also customize Salesforce to meet their specific business needs.
2. Zoho
Zoho offers a wide range of features including sales automation, self-service portals and order management. The platform is also affordable, making it an excellent choice of CRM systems for small and medium-sized businesses.
3. HubSpot
HubSpot je the famous free CRM system, which is easy to use even for non-technical users. HubSpot gives users the option track potential customers, manage contacts and monitor emails and interactions with customers. HubSpot has additional marketing, sales, and service tools available through a paid subscription.
4. Microsoft Dynamics 365
Microsoft Dynamics 365 is a cloud-based CRM system from Microsoft that provides artificial intelligence tools to improve sales, customer engagement and service delivery. The platform features include sales automation, marketing automation and predictive analytics.
5. Insightly
Insightly is a CRM system that provides companies with contact management, lead routing and sales management capabilities. The system can be integrated with third-party applications, including QuickBooks, Mailchimp and Google Docs.
6. Pipedrive
Pipedrive is a sales CRM system that provides team management and sales automation features. Pipedrive has an easy-to-use interface that enhances the user experience and also offers mobile CRM apps for iOS and Android.
7. Freshworks CRM system
Freshworks CRM provides a wide range of CRM features including sales force automation, lead management and marketing automation. The platform also provides customized analytics and customer insights that help businesses make data-driven decisions.
8. Oracle
Oracle offers a comprehensive suite of cloud CRM tools that can help businesses improve customer experience, automate processes and increase security. The platform includes marketing automation, sales force automation and customer service modules.
9. Copper
Copper (formerly ProsperWorks) is a CRM solution using G Suite that provides automation, reporting and tracking features. The platform can integrate with popular business tools such as Slack, RingCentral and Zapier.
10. Agile CRM
AgileCRM is a CRM system focused on sales, offering features like contact management, meeting scheduling, and email marketing tools. Agile CRM also provides an end-to-end integrated marketing automation for SMBs and an AI-powered customer data platform.
Final thoughts
Choosing a CRM system that fits your business needs can be vital to your organization's success. Each of the CRM systems discussed in this article offers different features, benefits, and pricing options. Therefore, it is necessary to perform due diligence when choosing a CRM system, so that your company can use its full potential.
Salesforce: Visit the official Salesforce website at salesforce.com for detailed information about the CRM system and its features.
Zoho: Learn more about Zoho CRM at zoho.com/crm. The website provides detailed details on features, pricing and customer testimonials.
HubSpot: Go to hubspot.com/products/ crm to explore HubSpot's CRM features and other marketing, sales and service tools available.
Microsoft Dynamics 365: You can find details about Microsoft Dynamics 365 CRM on the official site dynamics.microsoft.com/en -us /overview.
Insightly: Explore Insightly's CRM features at insightly.com/product/crm . The website of the platform provides comprehensive information about its functionality and integration options.
Pipedrive: For more information about Pipedrive CRM, visit pipedrive.com. The website provides detailed information on features and includes customer testimonials.
Freshworks CRM: Go to freshworks.com/crm to learn more about Freshworks CRM and its sales force, lead management and marketing automation capabilities.
Oracle: Visit oracle.com/cx/crm to explore the comprehensive suite of cloud CRM tools offered by Oracle and their features.
Copper: Read about Copper CRM (formerly ProsperWorks ) on medi.com and discover its automation, reporting and tracking features, as well as integration options.
Agile CRM: Visit agilercm.com to explore the contact management, meeting scheduling and marketing features of Agile CRM.
Sources:
- salesforce.com
- zoho.com/crm
- hubspot.com/products/crm
- dynamics.microsoft.com/en-us/overview
- insightly.com/product/crm
- pipedrive.com
- freshworks.com/crm
- oracle.com/cx/crm
- copper.com
- agilerm.com